I can't find an available provider

Unfortunately, finding a provider can take time—especially for certain therapies or specialties.

Do not rely on only one provider or one waitlist.

Ask for an updated list of in-network providers for the specific service your child needs.

Ask:

• Which providers are currently in network?
• Can you help me locate a provider accepting new patients?
• Does this service require prior authorization?
• Do I need a referral?
• Are telehealth options covered when appropriate?

When appropriate, join more than one waitlist.

Keep a simple list containing:

Instead of only asking, “Are you accepting patients?”, ask:

• Are you accepting new patients for this specific service?
• What is the current estimated wait?
• Do you have cancellations?
• Can I join a cancellation list?
• Are other locations available?
• Do you offer telehealth when clinically appropriate?
• Do you accept my exact insurance plan?

Depending on the service, families can use:

• Their insurance provider directory
• PerformCare’s CSOC Provider Directory for applicable CSOC services
• Autism New Jersey’s referral resources for autism-related services
• Existing Vicabell verified resources