Start Here
My family is struggling and I don't know where to start
You don't need to know which program you need yet. Start with what's happening now, and we'll help narrow down the next step.
Information reviewed: August 28, 2026
Quick answer
That’s okay. You don’t need to know the name of a service before asking for help.
Start by describing what is happening, rather than trying to decide which program or therapy you need.
What are you most concerned about?
Development
“My child isn’t developing or communicating the way I expected.”
Behavior or emotions
“My child’s behavior or emotional needs are becoming difficult to manage.”
School
“My child is struggling at school or I don’t understand their educational supports.”
Finding services
“I know what service I’m looking for, but I can’t find anyone available.”
Caregiver support
“Our family needs help at home or I need a break from caregiving.”
Insurance
“I don’t understand what my insurance covers or how Medicaid works.”
Adulthood
“My child is getting older and I don’t know what happens after school or age 21.”
Still not sure?
If the concern involves a New Jersey youth’s behavioral health, emotional needs, intellectual/developmental disability services, or substance-use treatment through the Children’s System of Care, families can contact:
PerformCare: 1-877-652-7624. Available 24 hours a day, 7 days a week.
PerformCare can discuss the family’s needs and help determine whether a CSOC service may be appropriate.
Vicabell provides educational resource information and is not affiliated with the State of New Jersey, PerformCare, or the Children’s System of Care. Program requirements, contact information, and services can change. Always confirm current information with the official agency.